![]() ![]() ![]() Also the Genius support said, they had no problem making it work on 8.1.I tried installing the vendor driver in compatibility mode, but it is still code 10. As I said, I had a long conversation with Genius support.I don't know why do you say, that it is incompatible with windows 8.1, as I cannot find it in the compatibility center, just the wired one, without info. The automatic diagnostics tool found that I have a problem with my USB, offered to reinstall it, but obviously it didn't work. I cannot update the drivers, as it says the automatically installed driver is ok, and cannot install the vendor driver manually. ![]() Hello,thank you for your reply.I followed the 'Code 10 fix' steps in your link, but it didn't help. Hi,Welcome to Microsoft Community.A Code 10 error is generated when Device Manager can't start the hardware device, a situation usually caused by outdated or corrupted drivers.You can also refer to the following link:From my research I have found that Genius Wireless Grandias 12V is not compatible with windows 8.1.You can refer to the following windows compatibility center link.You can also refer to the following Microsoft Help Article to install the driver/program in compatibility mode.Hope this information was helpful and do let us know if you need further assistance. ![]()
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